Veterans Canteen Service
0-Home | Joseph (Ray) Tober, COO
Mr. Joseph (Ray) Tober
Chief Operating Officer Veterans Canteen Service

RayFlag2_976
 “It is my honor to lead and provide the highest level of service and quality to America’s Heroes, the Veterans of the U.S. Armed forces and those who provide for their care. Our goal is to be an efficient and innovative customer driven organization, delivering exceptional services and value by a friendly and enthusiastic team of Veterans Canteen Service (VCS) associates.” - Joseph R. Tober 

Mr. Joseph (Ray) Tober renders operations and customer service oversight of canteen operations across the country. Using a dedicated and professional corps of Central Office professional and administrative support staff, Mr. Tober ensures that canteen operations and programs are operated in accordance with national standards and policies. He is responsible for determining that these programs are designed to provide the highest level of services to Veteran patients and their caregivers throughout the Veterans Health Administration. 

Mr. Tober joined the VCS family in 1992. He was formerly with the Internal Revenue Service and the Department of Defense serving in Munich and Frankfurt, Germany. Since 1998, he has served as the Associate Director of Resources and Support for the VCS Central Office (VCSCO). His responsibilities included internal audit functions, internal security, human resources, VCS University, VCSCO administration and policy development, and balanced scorecard/strategic planning. He has 32 years of federal service, nine of which include military service with the United States Army. 

As the leader of the VCS strategic business initiatives, he has been directly engaged in leading operating changes designed to enhance internal efficiencies, improve the supply chain process, focus on new business opportunities to expand services, drive new customer service initiatives, develop staff, introducing new programs, becoming an employer of choice, and aggressively moving VCS toward a strategically balanced, goal oriented, and metric measured organization. 

Ray Tober has a degree in Psychology from the University of Maryland and a Masters Degree in Human Resources Development from Webster University, St. Louis, Mo. He is a 2004 graduate of the Federal Executive Institute, graduate of Leadership VA Class of 2001, and completed the Health Care Leadership Institute in 2000.